• Work in an inclusive, down to earth & welcoming culture.
• Make impact to people's lives, promoting stability & encouraging personal growth
• Not for profit benefits and Employee Assistance Program.

Service Manager - Children, Youth and Families

• Townsville & Mackay
• Full-time
• The hourly rate for this position is $73.23.

Your next leadership opportunity is waiting in Townsville.

We’re seeking a passionate and experienced Service Manager to lead and inspire our Children, Youth and Families teams. Based in Townsville or Mackay, this role includes regular travel between the two locations, you will oversee the delivery of services that empower children, young people, and their families.

About the Role

You’ll lead teams based in Townsville and Mackay, providing support for multiple locations across the region. You will manage budgets, collaborate with stakeholders, and contribute to our mission of providing holistic support to vulnerable families and children.

You’ll work closely with a passionate team to ensure compliance with legislative standards, drive service innovation, and promote a culture of care and excellence.

The service supports Foster and Kinship Care programs and a Counselling & Intervention service, as well as offering culturally responsive and community-focused care solutions.

In this role as Service Manager, you will:

• Oversee daily CYF service operations, ensuring client needs and organisational standards are met, addressing grievances, and identifying support opportunities.
• Develop business cases, funding applications, proposals, and change management plans while actively engaging in benchmarking and striving to meet service targets.
• Build and maintain strong relationships with funding bodies, stakeholders, and partners, and lead negotiations for contracts and funding agreements.
• Manage service budgets, ensuring financial targets are met, and provide accurate financial reports on time.
• Create a culturally safe environment, working closely with Aboriginal and Torres Strait Islander communities to address over-representation in care.
• Lead a diverse team, ensuring alignment with organisational strategies and fostering a positive workplace culture.
• Ensure compliance with health and safety standards and adhere to legislative and regulatory requirements in service delivery.

What You Will Bring:

You’re an experienced and values-driven leader with a background in social welfare and child protection. With sound financial acumen, technical proficiency, and a collaborative approach, you’re ready to lead a team and make a meaningful impact.

To be considered for the role, you will also have:

• Degree qualification in Social Work, Psychology, Social Sciences, or other related discipline
• Applied knowledge of financial management systems and budgeting.
• Current driver’s licence and willingness to travel intrastate periodically.
• Minimum three years’ experience in a management role in a social welfare context
• Demonstrated experience in child protection work.
• Proven ability to identify business development opportunities, operating model requirements, and customer experience improvements.

Checks Required:

• National Police Certificate
• Working with Children (Blue Card)
• Child Safety Screening (LCS)
• National Personal Insolvency Check

Why You’ll Love It Here

• Purpose-Driven Role: Lead a dedicated team delivering high-quality services that support vulnerable children and families, and Foster and Kinship Carers.
• Community Impact: Be part of a regionally focused organisation that values cultural diversity and works closely with all our communities.
• Career Growth: Opportunities for professional development, leadership training, and career progression within a supportive organisation
• Salary Packaging: Access generous salary packaging to boost your take-home pay.
• Leave Benefits: Five (5) weeks of annual leave, with the ability to purchase more.

Importantly, you will be someone who closely aligns with our organisational values of: Integrity, Compassion, Excellence and Courage.

Churches of Christ is one of Australia’s largest and most diverse not-for-profit organisations, delivering a range of care and community services across Residential Aged Care, Home Care and Retirement Living, Foster and Kinship Care and Housing Support for over 140 years.

To Apply

To apply for this position please click the Apply Button. For further information, please contact Jasmine Sims on 0488 411 110.

We actively encourage and invite applications from Aboriginal and Torres Strait Islander people for all our positions.