• Work in an inclusive, down to earth & welcoming culture.
• Onsite cafe, salary packaging + 5 weeks' annual leave
• Based at our Kenmore Head Office – free onsite parking

At Churches of Christ, people are at the heart of everything we do. With more than 130 years of supporting communities, we’re proud to make a real difference in the lives of thousands of people across Queensland and Victoria every year.

You will be joining the Seniors Living Transformation and Excellence team, a small, collaborative team focused on driving meaningful improvement across Home Care, Retirement Living, and Residential Aged Care. The team partners closely with operational leaders and frontline teams to identify opportunities, solve complex business challenges, and deliver sustainable improvements that enhance service quality, customer outcomes, and organisational performance.

About you and your new opportunity:

Working alongside the Business Improvement Lead, you will have the opportunity to contribute to a diverse range of initiatives, gaining exposure across the Seniors Living portfolio while helping embed a culture of continuous improvement and innovation.

What you’ll be doing

• Mapping and analysing current business processes and service delivery workflows
• Identifying inefficiencies, risks, and opportunities for improvement 
• Gathering and interpreting qualitative and quantitative data to support informed decision-making 
• Developing clear, evidence-based recommendations and improvement plans 
• Facilitating workshops, interviews, and stakeholder consultations 
• Supporting the design, implementation, and evaluation of improvement initiatives 
• Producing process documentation, reports, and improvement artefacts 
• Monitoring outcomes and identifying ongoing improvement opportunities 
• Helping foster a culture of continuous improvement across the organisation 

What you will bring to our team:

You are a curious and analytical professional with a passion for continuous improvement. You enjoy understanding how services and processes operate, identifying opportunities for improvement, and turning information into practical recommendations. Strong communication and stakeholder engagement skills, coupled with a flexible approach to problem solving, will enable you to work effectively across a diverse range of teams and initiatives.

You’ll bring:

• Tertiary qualifications in Business, Health Administration, Quality Improvement, Analytics, or a related discipline
• Experience analysing business processes and identifying improvement opportunities 
• Strong ability to gather, analyse, and interpret data and operational information 
• Experience translating findings into practical recommendations and actionable outcomes 
• Demonstrated stakeholder engagement and relationship-building skills 
• Excellent communication, facilitation, and presentation skills 
• Experience within aged care, community services, healthcare, home care, or a similar service-delivery environment 
• Exposure to project delivery or business improvement initiatives 
• Knowledge of continuous improvement methodologies such as Lean or Six Sigma 
• Experience with reporting and analytics tools, including Advanced Excel and Power BI 

Who we are – Churches of Christ

Churches of Christ is one of Australia’s largest and most diverse not-for-profit organisations, delivering a range of care and community services across Residential Aged Care, Home Care and Retirement Living, Foster and Kinship Care and, Housing Support for over 140 years. 

We are guided by our values of Integrity, Compassion, Excellence and Courage, and we welcome everyone, of all backgrounds and faiths, as we foster a diverse and inclusive community for our people.

Why Join Our Team 

• Transformative leadership and a high performing team culture. 
• Opportunities for career development, stretch assignments and progression. 
• A growing not-for-profit organisation with purpose and community impact. 
• Work in an inclusive, down to earth & welcoming culture. 
• 5 weeks annual leave
• Hybrid / flexible working arrangements to support your work life balance.
• Free on-site parking + on-site café with staff discount (at the Kenmore head office). 
• Not for profit salary packaging up to $18,549 which could be used for up to $15,900 (for every living expenses like rent, mortgage, school fees and many more) and up to $2,650 for meals and entertainment.