• Work in an inclusive, down to earth & welcoming culture.
• Free parking, onsite cafe & salary packaging
• Based at Kenmore

Are you looking for a customer experience opportunity with operational impact and ownership?

Are you known for your administration and organisational skills with a customer centred mindset?

We have a new role as Customer Experience Officer that will collaborate with our Customer Engagement Lead to monitoring feedback data and deliver general administration to support projects that shape how we understand and improve customer interactions.

You will support the team by:

• Coordinating and tracking managing complaints and queries received from regulatory bodies and internal stakeholders.
• Coordinating activities and communications that support customer wellbeing and engagement.
• Monitoring response times to complaints and escalating as required.
• Collating and organising survey and other customer experience data.
• Supporting our development of customer experience strategies and plans.
• Embracing a person-centred approach to care for our customers.

About you:

You will be a detail-focused individual with experiences in administration or coordination roles, ideally in customer experience environments and thrive in a fast-paced environment and you have:

• Recent experience in a business or administration support, office coordination, financial administration, or a similar role. 
• Experience in tracking and preparing responses to complaints and queries within a quality improvement framework.
• Ideally experience or knowledge of surveying software or an ability to learn new programs.
• Ability to provide efficient and effective data entry with attention to detail. 
• Proven skills across Microsoft Office applications (i.e., Word, Excel).
• An autonomous nature with good time management and ability to prioritise workload.
• Excellent communication and interpersonal skills to collaborate effectively with diverse stakeholders. 
• Experiences in scheduling and organising meetings, training, and appointments. 

The ideal candidate will be organised and have the confidence to communicate with a range of stakeholders and have a passion for supporting your team to be more effective and to create a culture of improvement and efficiency.

Why Join Us? 

• Transformative leadership and a high performing team culture. 
• Opportunities for career development, stretch assignments and progression. 
• Join a stable not for profit organisation with purpose and community impact. 
• Flexible working arrangements. 
• 5 weeks annual leave. 
• Free on-site parking + on-site café. 
• Not for profit salary packaging up to $18,549 tax-free. 
• Work in an inclusive, down to earth & welcoming culture. 

To Apply, please follow the link below. 

Churches of Christ is one of Australia’s largest and most diverse not-for-profit organisations, delivering a range of care and community services across Residential Aged Care, Home Care and Retirement Living, Foster and Kinship Care and Housing Support for over 140 years.