• Drive system support and continuous improvement
• Apply your skills in a purpose-led organisation
• Enjoy generous employee benefits and salary packaging

Senior Applications Specialist
Churches of Christ, Kenmore
Information Communication Technology
Permanent Full-Time Opportunity

Make a difference with continuous improvement activities!

Employee Benefits

Our values encourage us to accept differences and embrace all. Our size and variety offer you real choices and opportunities to grow your career.   

As a not-for-profit entity, our employees can package up to $18,549 p.a. of their taxable income before your income tax is calculated. Up to $15,900 p.a. on everyday expenses (such as mortgage payments, rent, groceries, bills and insurance) plus up to $2,649 p.a. on meal/entertainment benefits.

To find out what salary sacrificing can mean for you click here.

By being such a large organisation, we are also able to offer a range of compelling benefits. Including but not limited to:

• Salary sacrificing benefits that can greatly increase take home pay;
• Five (5) weeks of annual leave and the ability to purchase more;
• Grants (for eligible employees) to assist in formal study;
• Discounts through our large network of retail partners including:
  • JB Hi-Fi,
  • The Good Guys,
  • Goodlife Health Clubs,
  • Bupa Health,
  • Plus many more;
• Employee Assistance Program.
• A work culture that values you.
  
  

About the Role

We’re on the lookout for an experienced and solution-focused Senior Applications Specialist to join our Information Technology team. The Applications Specialist is responsible for providing application subject matter expertise, analysis, and support for D365  FinOps.

If you thrive in complex care environments and are passionate about using technology to enable high-quality services, this is an ideal opportunity to make a real difference.

• Diagnose, troubleshoot and resolve complex application issues, ensuring alignment with the ITIL service management framework (incident, problem, test, change and configuration management).
• Direct and govern comprehensive release management processes, including:
  • Test plans and test cases
  • Test summaries and system testing
  • Coordination of User Acceptance Testing (UAT)
• Drive continuous improvement activities, collaborating with end users to document business requirements for custom development and system integration projects.
• Use advanced T-SQL to develop, generate, and optimize user-driven reports using:
  • Integrated reporting tools
  • External platforms such as Power BI
• Manage vendor relationships to ensure compliance with Service Level Agreements (SLAs).
• Lead high-level issue resolution and manage collaborative relationships with technical specialists, vendors, and stakeholders.
• Develop and maintain:
  • User guides
  • Troubleshooting documentation
  • Knowledge base articles
  • Procedures and training materials
• Provide system user training as required.
  
  

Who We’re Looking For

You are an experienced Senior Applications Specialist with strong communication skills.  You are able to work with a variety of stakeholders with varying levels of technical competence.  Your experience working within aged care will enable you to relate to our internal stakeholders and provide relevant support.  Experience with D365 FinOps or Epicor is highly desirable to thrive in this role.  

• Degree qualification Information Systems or similar field, or equivalent experience.
• At least 5 years’ experience in supporting enterprise CRM/ERPs or other Aged Care Financial Management Applications
• A solid understanding of Home Care and Residential Aged Care

• Experience with D365 FinOps, Epicor, or other Financial ERP
• Previous experience in a similar position with another Aged Care Provider
• Intermediate T-SQL skills with the ability to develop reports using integrated reporting tools as well as external platforms such as Power BI
• ITIL certification
  
  

• National Police Certificate
• Working with Children (Blue Card)
• Child Safety and Personal History Screening Check (LCS)

Importantly, you will be someone who closely aligns with our organisational values of: Unconditional Love, Continual Innovation, Mutual Trust, Wise Stewardship and Safety.

If you’re looking for a meaningful career with a supportive team, we’d love to hear from you!

About Us

At Churches of Christ, we operate more than 200 services in 100+ communities, positively impacting tens of thousands of lives annually. Our services span children, youth and family support, community housing, aged care, and much more—all driven by a team of over 3,500 staff and 1,000 volunteers. We are committed to fostering compassion and care for vulnerable people at different stages of their life journey. visit cofc.com.au.

How to apply


Click "Apply Now" to submit your application.

Full Position Description of this role can be provided to candidates that have applied directly and engaged with our Talent Team.

We actively encourage and invite applications from Aboriginal and Torres Strait Islander people for all our positions.

Applications will be assessed as they are received.